juanph Privacy Policy

When you register for an account on juanph, we collect personal information that is necessary to verify your identity and enable full use of the platform. This includes your full legal name, date of birth, email address, mobile number, and the payment details associated with your chosen deposit method. We may also collect a government-issued identification document to fulfil age verification and anti-money-laundering requirements mandated under Philippine law. The information you provide during registration is stored securely and accessed only by authorised personnel for legitimate platform purposes. Providing accurate information is a condition of account registration and continued access to juanph services.

In addition to the information you provide directly, juanph automatically collects certain technical data when you access the platform through your browser or mobile device. This includes your IP address, device type, operating system, browser version, pages visited, session duration, and referring URLs. We use this technical data to maintain platform security, diagnose technical issues, analyse traffic patterns, and improve the overall user experience for Filipino members. This data is collected through standard server logs and, where applicable, first-party analytics tools that do not share your data with external advertising networks. You cannot opt out of technical data collection that is strictly necessary for the platform to function.

juanph uses the personal information we collect for the purposes of operating your account, processing deposits and withdrawals in Philippine pesos, verifying your identity in compliance with Philippine regulations, and communicating important account-related updates. Your contact details may be used to send transactional notifications such as deposit confirmations, withdrawal status updates, and security alerts — these communications are necessary for the proper administration of your account and cannot be opted out of entirely. We may also use your information to conduct internal research, improve platform features, and develop new products or content categories relevant to Philippine sports betting fans. All data use is governed by the purpose limitation principle, meaning we will not use your personal data for purposes incompatible with those stated in this policy. If we intend to use your data for a new purpose, we will notify you and, where required by law, seek your consent before doing so.

Where you have given your explicit consent, juanph may also use your contact information to send you promotional communications about new betting markets, platform features, or relevant updates. You may withdraw this consent at any time by contacting our support team at the address listed in the footer of this page, and we will process your opt-out request promptly. Withdrawal of consent for marketing communications will not affect your ability to access the core features of your juanph account. We do not sell, rent, or trade your personal data to third-party marketers or advertising networks under any circumstances. Our commitment to your privacy is not conditional on your engagement with promotional content.

juanph does not sell your personal data to third parties. We may share limited personal data with trusted service providers who assist us in operating the platform — including payment processors, identity verification partners, and cloud infrastructure providers — strictly under data processing agreements that prohibit those parties from using your data for their own purposes. All third-party service providers engaged by juanph are required to maintain security standards consistent with or exceeding those applied by the platform itself. Where a service provider is located outside the Philippines, we ensure that appropriate safeguards are in place to protect your data in accordance with the Philippine Data Privacy Act of 2012. We review our third-party partnerships regularly to ensure continued compliance with our privacy obligations.

juanph may also disclose your personal data to government authorities, law enforcement agencies, or regulatory bodies when required to do so by applicable Philippine law, a valid court order, or a lawful request from a competent authority. Any such disclosure will be limited to the minimum information required to fulfil the legal obligation, and we will notify you of the disclosure where we are legally permitted to do so. We may also share anonymised or aggregated data that does not identify any individual for purposes such as industry research, platform analytics reporting, or regulatory compliance summaries. Such anonymised data is not considered personal data and is not subject to the restrictions described in this policy. Your identifiable personal information will never be disclosed as part of any anonymised dataset.

We retain your personal data for as long as your juanph account remains active and for a period thereafter as required by applicable Philippine laws and regulations, including anti-money-laundering and gaming regulatory requirements. When your data is no longer needed for the purposes for which it was collected and no legal retention obligation applies, we will securely delete or anonymise it in a manner that prevents reconstruction of your personal information. You may request the deletion of your account and associated personal data at any time by contacting our support team, subject to any overriding legal obligations that require us to retain certain records. Retention periods for different categories of personal data are reviewed annually to ensure they remain proportionate and compliant with current Philippine regulatory requirements.

juanph implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, and destruction. These measures include SSL/TLS encryption for all data in transit, encrypted storage for sensitive personal and financial information, access controls that limit data access to authorised personnel on a need-to-know basis, and regular security assessments of our platform infrastructure. Despite these measures, no internet-based platform can guarantee absolute security, and you are encouraged to use a strong, unique password and to notify us immediately if you suspect any unauthorised access to your account. In the event of a personal data breach that poses a risk to your rights and freedoms, juanph will notify the National Privacy Commission and affected members in accordance with the timelines prescribed by the Philippine Data Privacy Act.

As a data subject under the Philippine Data Privacy Act of 2012, you have the right to be informed about how your personal data is collected and processed, the right to access the personal data we hold about you, and the right to correct any inaccurate or incomplete information in your account. You also have the right to object to the processing of your personal data on legitimate grounds, the right to erasure of data that is no longer necessary for the purpose for which it was collected, and the right to data portability where technically feasible. These rights can be exercised by contacting the juanph support team using the contact details provided in the footer of this page, and we will respond to all valid requests within thirty (30) days of receipt.

If you believe that juanph has not handled your personal data in accordance with this Privacy Policy or your rights under Philippine law, you have the right to lodge a complaint with the National Privacy Commission of the Philippines. We encourage you to contact our support team first so that we can attempt to resolve your concern directly before a formal complaint is filed. juanph is committed to addressing all privacy concerns in good faith and in a timely manner, and we take every data rights request seriously as part of our broader commitment to responsible and transparent data governance. Your right to seek redress through the National Privacy Commission is always available to you regardless of whether you have previously raised the matter with us directly.

juanph uses cookies and similar tracking technologies to ensure the platform functions correctly, to remember your session preferences, and to analyse how members interact with different areas of the platform. Strictly necessary cookies — those required for the platform to operate — are always active and cannot be disabled without significantly impairing your ability to use the service. We do not use third-party advertising cookies or behavioural tracking technologies that share your data with external ad networks. Session cookies are automatically deleted when you close your browser, while persistent cookies used for preference retention are stored for a limited period and expire automatically. You can manage or delete cookies through your browser settings at any time, though disabling certain cookies may affect the functionality of your juanph account.

juanph reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, legal requirements, or platform features. When material changes are made, we will notify registered members through on-platform notifications or via the email address associated with your account, and the effective date at the top of this page will be updated accordingly. We encourage you to review this page periodically even if you have not received a direct notification, as continued use of the platform after a revised policy is published constitutes your acceptance of the updated terms. If you disagree with any changes to this Privacy Policy, you should stop using the platform and may request account closure in accordance with the process described in our FAQ. All previous versions of this policy are retained internally and can be provided upon request to the support team.